Frequently Asked Questions
Everything you need to know about shopping at HOD Mart.
What payment methods does HOD Mart accept?+
You can pay securely with UPI, credit & debit cards and net banking, plus Cash on Delivery (COD) where available.
How long does delivery take?+
Orders are typically delivered in 2–4 business days to metros, 4–7 days across the rest of India.
How much does shipping cost?+
Free on orders above ₹499. Below that, a flat ₹49 is shown at checkout before payment.
Do you deliver across India?+
Yes — HOD Mart ships pan-India.
What is your return policy?+
Returns are accepted within 7 days from delivery of delivery.
How long do refunds take?+
Once approved, refunds are processed within 5–7 business days after the returned item reaches our warehouse.
Can I cancel my order?+
An order can be cancelled free of charge any time before it is dispatched — message us on WhatsApp at +91 76009 39128 with your order number. Once dispatched, it falls under the 7-day return policy instead.
How can I contact HOD Mart?+
You can email us at hello@hodmedia.in or call +91 76009 39128. We're happy to help.
Is it safe to shop at HOD Mart?+
Yes. Every order is placed over a secure (HTTPS) connection and payments are handled by trusted, PCI-compliant gateways. Your details are never shared.